The document you are referring to is called a "User Guide" or "Terms and Conditions." It provides instructions and guidelines regarding various aspects such as proof of identity, ticket cancellation, refunds, and passenger regulations.

The document, titled "User Guide" or "Terms and Conditions," serves as a reference for users, providing important information and guidelines related to a particular service or product. It covers various topics such as proof of identity, ticket cancellation, refunds, and passenger regulations. The purpose of the document is to inform users about the terms they agree to when using the service, ensuring clarity and understanding of their rights and responsibilities.