'm genuinely sorry to that you received the wrong product. I completely understand how frustrating can be. To assist you as quickly as possible, could you please provide me with your order number and the details of the incorrect product you received? This information will help me resolve the issue promptly for you. Thank you for your patience.

I'm sorry for the inconvenience caused. I'll take care of this for you. I will arrange for correct product, 007, to be sent to you as soon as possible. Additionally, I will provide a prepaid return label for the incorrect product, 005, so that you can easily return. Thank you for bringing this to our attention, and I appreciate your understanding. If you have any other questions or concerns, feel free to let me know and I'll be happy to further.